The " Shack " is not cool! SO don't try to make it! it's a one stop RAPE shop!

Dear Customer:

We appreciate the time you took to write us and express your concerns. I am sorry to read of the unsatisfactory service you received from the XXXXXXX, XX RadioShack store. We certainly expect our customers to be treated courteously and professionally at all times.
Your concerns will be investigated and appropriately addressed. This is certainly not the image RadioShack wishes to create and we want to make sure your future experience with us is a more positive one.

Sincerely,
Anna Lopez
RadioShack Customer Care

Reply:
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Look!

Here is a reply from a user on digg.com i have posted the original email.
Your whole concept sucks, Your not going to be able to do anything to fix it.


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by karuberutsu on 3/10/07
+ 8 diggs
I work at radioshack (no, I'm not going to say which one). We (radioshack) don't really give a shit about customers (you). All employees earn shitty pay unless they force cell phones and credit cards down customer throats.

People should know better than to shop at radioshack. It's their (and your) own damn fault for going there. Those who are dumb enough to shop there (you) deserve to get ripped off.

As soon as I find a better job, I'm out of there... but until then, the shack's all I have to pay bills. Radioshack will inevitably go out of business... until then quit shopping there, ya dumbass.
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by doejohn6969 on 3/10/07
+ 2 diggs
I wish there was a better anti-radioshack post to digg ... but this will do for now.
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by jkirk7msa on 3/10/07
+ 2 diggs
Everytime I go in there it seems like they don't have what I need.
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by Flamekebab on 3/10/07
+ 4 diggs
Your email strikes me as partly pretentious and partly hurried.
It's not that I disagree, I just think that if you're going to do this you should put more thought and style into it.
"Chineese" ? Eh?
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(I RESPONDED IN CAPS!)

wyoming said...
I actually work at the shack, and you pose all valid points.

THANK YOU!

Our prices may be a bit steep at times,

ALL THE TIME~!

but you have to realize, you're paying for the service as well.

I GET NO SERVICE!

I bet the clerk at the Dollar Tree couldn't tell you much about the products you're buying.

THE CLERK AT THE DOLLAR TREE DID JUST FINE. MOST PEOPLE NOW ADAYS KNOW WHAT THEY WANT.

IF NOT THEY GO TO WAL-MART!

It kills me when people go get their electronics from Wal-Mart and then run to us for help operating them.

WELL YOUR TRADE MARK IS " YOU GOT QUESTIONS, WE GOT ANSWERS " IF YOU CHANGED IT TO, " YOU GOT QUESTIONS, WE GOT ANSWERS, ONLY IF YOU BUY FROM US "

As for the associates being idiots...you'll have that in any retail situation,

ESPECIALLY IN ®RADIOSHACK

as with a lot of stupid policies.

AMEN TO YOUR STUPIDITY OF THE ASSOCIATES YOU HIRE!

Ohh, and we do carry the Zune, but since it's fairly new, a great deal of accessories aren't available for it yet, so we don't store-stock them,

THAT IS TOTALLY 100% NOT ACCEPTABLE..! YOU ARE KIDDING YOUR SELF IF YOU THINK WHAT YOU JUST SAID IS.

but most of what is available for the zune, including the zune itself is available at radioshack.com

IF I GO ONLINE TO GET ANYTHING!!! IT SURE AS HELL IS NOT GOING TO BE ®RADIOSHACK.COM

MAYBE IF I WANT TO GET RAPED ON PRICE!

. Nice blog though, the Shack can be "the man" at times, so keep it in line.

THE SHACK SUCKS AND SO DO YOU, I AM IN LINE, THAT IS WHY I MADE THIS BLOG YOU DIP SHIT!

Digg users are Honest!

by karuberutsu on 3/10/07

+ 8 diggs

I work at radioshack (no, I'm not going to say which one). We (radioshack) don't really give a shit about customers (you). All employees earn shitty pay unless they force cell phones and credit cards down customer throats.

People should know better than to shop at radioshack. It's their (and your) own damn fault for going there. Those who are dumb enough to shop there (you) deserve to get ripped off.

As soon as I find a better job, I'm out of there... but until then, the shack's all I have to pay bills. Radioshack will inevitably go out of business... until then quit shopping there, ya dumbass.

Just when you think you got your self a great product @ RadioShack! Think Again!

I saw this at RadioShack, And i must admit it was an impulse buy... But not totally... let me explain...

I have been Fiddling with BlueTooth Devices for about a year now. The sound Quality has been pretty shitty.
So i saw this... I mean Stereo, /w mic and built-in controls... It Appears to be a really great product.

So i bought the mo fo~! Threw down the Ol Debit card. 105.00 !

Brought it home Started testing... Nope Still does not cut the mustard.
Easy to set up, Fast Charge 90 min, Not to bad on comfort, Nifty design, Good Range.

How ever the most important things... Audio Quality, Mic Quality. (SHITTY/SHITTY)
I mean how fucking stupid do those Chinese bastards think we are. This Thing Costs Over a hundred
dollars and the 2 things that you need it for... Work like shit.

Anyways, I am going to be taking this back to the store tomorrow.






LOOK! they even stole the VONAGE LOGO!!!!!! man big balls these people have... !

Unpleasant Customer Service experience.

customer.relations@RadioShack.com

Hello,

I was browsing the Radio Shack located in XXXXXXX,XX with-in the XXXXXX XXXXXX mall.
there was a male Rep and a female Rep and they were playfully flirting/rough housing.

Also, I was asking a question regarding the Microsoft " Zune " Portable Music player.
The Male Associate mentioned that apple products are garbage and that he can't believe
how " stupid " Radio Shack is for not carrying the Zune ,over the garbage iPods.

It seems every time i am in a radio shack there is always none to maybe one or possibly two customers.
I don't think you understand how serious this is.

I am no longer compelled to step into a Radio Shack ever again.

The Service is offensive, The Products are Cheap/Chineese, Prices are way
over priced..

Do you want to end up OUT of Business? This is the direction the company is heading
nobody cares about Radio Shack. To deal with experiences like mine, no wonder!

I am going to be posting this to the DIGG.COM and this email will spread very quickly.
Your only option is to Make Radio Shack the place to go. Great Products, Great Prices,
it's going to get worse before it gets better. Or it will just fail all together.

Thanks,

Ps: i walked into the " Dollar Tree " and i purchased what i needed a USB Cable that Goes from the computer
to a Digital Camera... At Radio Shack it was $19.99, i got it at the " dollar tree " for One Dollar plus tax.

And AA alkaline Batteries for 16pk for one dollar also.