Dear Customer:
We appreciate the time you took to write us and express your concerns. I am sorry to read of the unsatisfactory service you received from the XXXXXXX, XX RadioShack store. We certainly expect our customers to be treated courteously and professionally at all times.
Your concerns will be investigated and appropriately addressed. This is certainly not the image RadioShack wishes to create and we want to make sure your future experience with us is a more positive one.
Sincerely,
Anna Lopez
RadioShack Customer Care
Reply:
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Look!
Here is a reply from a user on digg.com i have posted the original email.
Your whole concept sucks, Your not going to be able to do anything to fix it.
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by karuberutsu on 3/10/07
+ 8 diggs
I work at radioshack (no, I'm not going to say which one). We (radioshack) don't really give a shit about customers (you). All employees earn shitty pay unless they force cell phones and credit cards down customer throats.
People should know better than to shop at radioshack. It's their (and your) own damn fault for going there. Those who are dumb enough to shop there (you) deserve to get ripped off.
As soon as I find a better job, I'm out of there... but until then, the shack's all I have to pay bills. Radioshack will inevitably go out of business... until then quit shopping there, ya dumbass.
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by doejohn6969 on 3/10/07
+ 2 diggs
I wish there was a better anti-radioshack post to digg ... but this will do for now.
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by jkirk7msa on 3/10/07
+ 2 diggs
Everytime I go in there it seems like they don't have what I need.
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by Flamekebab on 3/10/07
+ 4 diggs
Your email strikes me as partly pretentious and partly hurried.
It's not that I disagree, I just think that if you're going to do this you should put more thought and style into it.
"Chineese" ? Eh?
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(I RESPONDED IN CAPS!)
wyoming said...
I actually work at the shack, and you pose all valid points.
THANK YOU!
Our prices may be a bit steep at times,
ALL THE TIME~!
but you have to realize, you're paying for the service as well.
I GET NO SERVICE!
I bet the clerk at the Dollar Tree couldn't tell you much about the products you're buying.
THE CLERK AT THE DOLLAR TREE DID JUST FINE. MOST PEOPLE NOW ADAYS KNOW WHAT THEY WANT.
IF NOT THEY GO TO WAL-MART!
It kills me when people go get their electronics from Wal-Mart and then run to us for help operating them.
WELL YOUR TRADE MARK IS " YOU GOT QUESTIONS, WE GOT ANSWERS " IF YOU CHANGED IT TO, " YOU GOT QUESTIONS, WE GOT ANSWERS, ONLY IF YOU BUY FROM US "
As for the associates being idiots...you'll have that in any retail situation,
ESPECIALLY IN ®RADIOSHACK
as with a lot of stupid policies.
AMEN TO YOUR STUPIDITY OF THE ASSOCIATES YOU HIRE!
Ohh, and we do carry the Zune, but since it's fairly new, a great deal of accessories aren't available for it yet, so we don't store-stock them,
THAT IS TOTALLY 100% NOT ACCEPTABLE..! YOU ARE KIDDING YOUR SELF IF YOU THINK WHAT YOU JUST SAID IS.
but most of what is available for the zune, including the zune itself is available at radioshack.com
IF I GO ONLINE TO GET ANYTHING!!! IT SURE AS HELL IS NOT GOING TO BE ®RADIOSHACK.COM
MAYBE IF I WANT TO GET RAPED ON PRICE!
. Nice blog though, the Shack can be "the man" at times, so keep it in line.
THE SHACK SUCKS AND SO DO YOU, I AM IN LINE, THAT IS WHY I MADE THIS BLOG YOU DIP SHIT!
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3 comments:
WOW, when I stumbled upon this blog, I thought it was hilarious, as I agree with almost everything you said, but when you trashed my comment like that... man, you lost all my respect. You can't expect to talk about your readers like that and expect them to keep coming back, especially when you just started your blog and are trying to get a nice subscriber base.
We have a new 'procedure' in our district now. I'm not sure if this is a company wide thing or just something our District Manager dreamed up:
Each store is paired off with another store and we are to keep each other accountable on making our daily sales goal. If we make our day.. good. If not, The Manager has to email the other store (and our DM) explaining what we did wrong for not making our sales quota for the day and what we are going to do differently tomorrow.
Well we didn't make our day today. We were up against $3700, but only sold $2900. I didn't write the email because I think it is the stupidest idea I have ever heard. I feel like I am being sent to the corner to think about what I have done... bad, bad me for not making my sales quota. Shame on me. This whole idea comes across to me like I am a child and being punished.
However, If I had wrote the email and could say it anything I wanted (the truth) it would have went something like this:
The main reason we didn't make our day today is because we had less customers come in than this time last year. I attest that to the fact that corporate has decided to cut advertising drastically, which has in turn lowered foot traffic. Our ticket count was down over 30 tickets than this time last year, which means that we had at least 30 less customers come in. If corporate had not been so concerned about saving money by cutting the advertising cost people might actually be interested in coming into my store. Sure, saving the money has increased profit which in turn rose the stock price and helped Mr. Julian Day get his stock option bonus. But, that does nothing to help me at the store level.
I also attest the drop in customers to the fact that our main customer base is over the age of 70, and lets face it- there are more and more dying every year, which is dropping the amount of people alive who shop at RadioShack. Perhaps if RadioShack were more hip and sold more cutting edge products, we might attract younger people into our store. But instead, our store is stuck in the 80's and looks like it is straight out of the movie "Short Circuit". Johnny 5 would be proud that we have not had a face lift in over 20 years and our employees still wear button up shirts and khakis.
The other reason we have not made our day is that we no longer have relevent inventory. We don't carry what customers want and our off brand radio shack products are seen as 'sub-par'.
I'll admit that we would have made our day if we had sold more cell phones. The problem is, all we had to sell for Cingular were 3 Motorola Razr's and a Blackjack. I had 2 customers come in ready to upgrade their cell phones with Cingular, however they both had Razr's and wanted to try something different. Neither wanted a Blackjack and to be honest it didn't fit their needs. I tried selling them phones with our wireless direct service, and even offered to go to another Radioshack to pick them up different phones, but the couple told me that they will just go down the street to the Cingular store where they have a wide selection of the coolest new phones.
We may have made our day had our prices been more competitive. I had a customer come in for a set of RCA cables, he complained that our prices were just way too high. He told me that he saw basically the same cables over at Wal-Mart for almost half the price. I tried to explain to him that ours were superior cables and they were gold tipped-thus giving him better conductivity and would last a lot longer. He responded with "I am hooking up a 10 year old VCR what the heck do I need gold tipped RCA cables for?".
In order to make our day tomorrow, I suggest we fire Julian Day. He has depleted my store inventory, cut my pay, and forced me to send employees home thus leaving the store short staffed. Since he has taken over this company, our prices have been raised to a level that we are no longer competitive, the quality of our products have dropped, our customer service department has been pawned off to us at the store, and normal store upkeep (window cleaning, carpet shampooing exc) have been out of the question just to save money. I also suggest that Radioshack as a whole takes a good long look in the mirror. All Tenured managers are leaving and it is getting harder and harder to keep knowledgeable sales associates around as you can no longer live off the money you make here. The one asset this company does have is good employees... but because corporate has cut our pay and the crap we have to go through is getting ridiculous most of these people are leaving.
So don't blame me that we didn't make our day.. I am doing everything possible given what I have to work with. I will own up to not shoving a cell phone down every customers throat, if you own up to trying to run a company on a outdated, unrealistic, business model.
Thank you for listening
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